Important information

    • Occasionally, Y-Axis products are made-to-order items, meaning production begins after your purchase. This process ensures superior craftsmanship, controlled production, and reduced material waste.

    • Estimated delivery times are stated on each product page but may vary due to production timelines, quality control, or international logistics.

    • By completing your order, you acknowledge and agree that delivery may take between 2–8 weeks depending on the type of item and production cycle, unless otherwise stated.

    • If there are any unexpected issues or delays, customers will be promptly notified by email.

    • Cancellations for pre-orders will not be accepted once production has started, as materials and manufacturing slots are allocated immediately after confirmation.

    • Orders are dispatched via tracked courier immediately or once production is complete in the case of pre-orders.

    • You will receive tracking information once your order has been dispatched.

    • Y-Axis Clothing Co. is not responsible for any customs fees, import duties, or delays once your order has been handed to the courier.

    • We cannot accept responsibility for incorrect delivery details provided at checkout — please ensure all information is accurate before confirming payment.

    • Due to a select few Y-Axis garments being made-to-order, returns are accepted only in cases of manufacturing faults or errors.

    • To initiate a return, contact our support team within 7 days of receiving your order with images and a description of the issue.

    • Approved returns must be unworn, unwashed, and in original packaging.

    • Refunds or replacements will be issued once the item has been inspected and approved by our team.

    • Size exchanges may be possible at our discretion but cannot be guaranteed due to limited production.

    • Customer information is used solely to process orders, manage communication, and improve service.

    • Your data will never be shared, sold, or used for any purpose beyond order fulfilment and brand communication.

    • All payments are processed securely through encrypted gateways, and Y-Axis Clothing Co. does not store any financial information.

  • 1. General Information

    By engaging with Y-Axis Clothing Co., you agree to these Terms and Conditions governing all purchases, collaborations, and services, including design and manufacturing. Please review carefully.

    2. Payments & Pricing

    • All prices are in GBP (£) and include applicable taxes.

    • Full payment is required before any work or production begins, unless stated otherwise.

    • Y-Axis Clothing Co. reserves the right to modify pricing, discontinue services, or update products at any time.

    3. Intellectual Property

    All Y-Axis designs, trademarks, logos, and written materials are the exclusive property of Y-Axis Clothing Co.

    • Unauthorised reproduction, resale, or modification is prohibited.

    • Design or manufacturing services do not transfer ownership of Y-Axis intellectual property.

    • Clients submitting their own artwork must hold full rights and indemnify Y-Axis Clothing Co. against any related claims.

    4. Liability

    Y-Axis Clothing Co. is not liable for indirect or consequential losses arising from delays, third-party involvement, or production errors.

    • Total liability for any claim shall not exceed the total amount paid for the related service.

    • Clients are responsible for reviewing and approving all materials before production begins.

    5. Partnerships & Third Parties

    Y-Axis Clothing Co. may collaborate with trusted suppliers or partners at its discretion, maintaining full oversight of quality, consistency, and delivery.

    6. Amendments

    Y-Axis Clothing Co. may update or amend these Terms at any time without prior notice. The latest version will always be available at yaxisclothing.co. Continued engagement constitutes acceptance of the most current terms.

CONTACT & SUPPORT

For all queries regarding orders, production timelines, or returns, please contact: support@yaxisclothing.com