Many Y-Axis products are made-to-order or pre-order items, meaning production begins after your purchase.

Estimated delivery times are stated on each product page but may vary due to production timelines, quality control, or international logistics.

By completing your order, you acknowledge and agree that delivery may take between 3–8 weeks depending on item type and production cycle.

If there are unexpected delays, customers will be notified by email.

Cancellations for pre-orders can only be accepted within 24 hours of purchase, as materials and manufacturing slots are allocated immediately after confirmation.

Orders are shipped via tracked courier once production is complete.

You will receive tracking information once your order has been dispatched.

Y-Axis Clothing Co. is not responsible for any customs fees, import duties, or delays once your order has been handed to the courier.

We cannot accept responsibility for incorrect delivery details provided at checkout — please ensure all information is accurate before confirming payment.

As most Y-Axis garments are made-to-order, returns are accepted only in cases of manufacturing faults or errors.

To initiate a return, contact our support team within 7 days of receiving your order with images and a description of the issue.

Approved returns must be unworn, unwashed, and in original packaging.

Refunds or replacements will be issued once the item has been inspected and approved by our team.

Size exchanges may be possible at our discretion but cannot be guaranteed due to limited production runs.

Customer information is used solely to process orders, manage communication, and improve service.

Your data will never be shared, sold, or used for any purpose beyond order fulfilment and brand communication.

All payments are processed securely through encrypted gateways, and Y-Axis Clothing Co. does not store any financial information.